How long will my order take?
From the time you place your order, to the point where you have a completed personalised webpage with personalised song and personalised lyrics, takes 48 hours. This allows time for your song to go into the recording studio to be professionally personalised for you.
Will the personalised web page I send as a gift be available indefinitely?
No. The personalised web page will be live for 6 months.
The personalised song and personalised lyrics are downloadable, so those are yours to keep and share as you wish. Forever.
Do I own the copyright to the song?
The copyright to the song is owned by the artist/tuneriver, you will own a license to that song and each tuneriver song you buy comes with a user-license agreement. You are free to play the song and share it with people you know, just don’t try to re-sell it to someone else, because that would really not be the right thing to do!
Can I share my song on social-media or via my phone?
By all means! We love the connections that tuneriver songs bring.
Go ahead and share the love!
There are social icons on the personalised page to help you share it with people you know. You can also download the song and lyric sheet to share this via phone as a text, WhatsApp or other social-media channels.
Why are some song-experiences cheaper/more expensive?
We’re keen to keep costs as low as possible for you, whilst offering great service and a unique gift experience. Some songs have more levels of personalisation to add, which takes longer to create in the recording process, these songs tend to be more expensive due to the extra time it takes. Conversely, some songs are easier to customise, which takes less time for them to be personalised for you in the recording studio, so we offer these songs at a cheaper rate wherever possible.
Can you remake a well-known song released by someone else, but change a few words or lines to personalise it?
Due to copyrights with existing music, we are unable to make any covers or re-record an existing song and change a few lines to personalise it. It seems like a simple, easy task, but there are often multiple writers, publishers, and a copyright owner that you need to clear it with and that can cost a lot of money. We’d be more than happy to take suggestions and look at creating a song with a similar feel as the artist you’d like and create a new, original song based on your stories and memories. Please contact us via firstname.lastname@example.org using the subject line: ‘New Song’.
How can I become a songwriter for tuneriver?
If you’re interested in learning more about becoming a part of our songwriting community please contact us via email@example.com with the subject title: ‘New Artist’.
Can I get the song on a 'physical product', a CD for example?
We’ll be adding the option to get your song on a CD soon. In the meantime, here are instructions to get your song onto a CD…
Use the information in this link to burn the song using iTunes.
Will I get a chance to review the song before it is sent to the recipient?
Yes. All song-gifts are sent to the person who places the order. Then the person giving the gift can send it to the recipient at the exact time of their choosing.
If you are not 100% happy with the song, please get in touch with us immediately to resolve. We pride ourselves on exceeding your expectations, so it’s super-important to us that you are more than satisfied.
How much of my song order will be personalised?
Most songs (apart from our ‘Quick Songs’ range) can be personalised by up to 40%!!
It all depends on the content you provide when you order the song.
All the full-length songs have between 1-3 defined personalisation areas, such as: ‘name’, ‘nickname’ (always optional), ‘age’ (often used in the birthday songs), ‘significant place’ etc.
With each song order (apart from our ‘Quick Songs’ range), there is an ‘Extra Information’ box, where you can provide us with extra information to enable us to personalise your song request even more. The more information you provide us with, the more personalised the final recording will be.
Our Quick-Songs range is currently being developed as an economical alternative. These contain only one area of personalisation, often the name of the recipient.
Didn't find what you were looking for or have a suggestion? Please let us know at firstname.lastname@example.org